We recommend following these steps to ensure your candle burns evenly and safely: 1. Always keep the wick trimmed to 1/4 inch before lighting. 2. The first time you light the candle, let it burn for at least 2-3 hours or until the wax pool reaches the edge of the jar. This ensures an even burn for the rest of the candle's life. 3. When you light the candle, make sure it is on a heat-resistant surface and away from any drafts or flammable objects. 4. Do not burn your candle for more than 4 hours at a time to prevent overheating and wax depletion. 5. When you're finished with your candle, extinguish the flame with a snuffer or by gently blowing it out. Do not use water to extinguish the flame. With these tips, you can enjoy the luxurious scents of our candles safely and for as long as possible.

A cloche, or candle dome, can be used to extend the fragrance of the candle. London Ting also offers a beautiful cloche candle for that perfect gift or to add a decorative touch to your home.

London Ting's wood wick candles are unique because they are made with all-natural soy wax and infused with high-quality fragrance oils to ensure a long-lasting and satisfying scent. Our wood wicks are made from sustainable American hardwood and have been specifically designed to emit a soothing crackling sound when they burn. This sound comes from the burning of the wood itself and adds an extra sensory element to your candle experience, providing a cozy and relaxing ambiance. The crackling sound can vary depending on the environment in which the candle is burning, but overall, it adds a natural touch to the ambiance and makes the candle experience even more enjoyable. Our wood wick candles are also easy to use and maintain, just remember to trim your wick to about ¼ inch before each use to ensure a clean burn and prevent excess smoke. At London Ting, we take pride in creating eco-friendly products that are not only beautiful but also sustainable.

At London Ting, we recommend that you burn your candles for a minimum of 2 hours and a maximum of 4 hours at a time. This will ensure that the wax melts evenly across the entire surface of the candle, avoiding any tunneling or wasted wax. It's also essential to trim the wick to 1/4 inch before lighting each time to ensure a clean, even burn and to prevent smoking or flickering. As a general rule, never leave a candle burning unattended, and keep it away from flammable objects and children or pets. Enjoy the cozy ambiance and luxurious scent of your London Ting candles, but always practice candle safety.

If you're wondering why your wood wick candle isn't crackling, it could be due to a number of reasons. First, it's important to note that not all wood wick candles are designed to crackle - some are simply designed to provide a subtle, soothing burn. However, if you've purchased a wood wick candle specifically for the crackling effect, you may want to take a closer look at the wick itself. A wood wick candle crackles due to the wood wick being made of two different kinds of wood, with the softer wood acting as a catalyst. If the wick is damaged or becomes too wet, it can affect the crackling effect. To ensure your wood wick candle crackles properly, make sure the wick is trimmed to 1/4 inch before lighting, and avoid burning the candle for more than 4 hours at a time. With these tips in mind, you'll be able to fully enjoy the unique and soothing crackling sound of your wood wick candle.

At London Ting, we hand-pour and hand-pack all of our candles to ensure the highest quality and attention to detail. Because our products are made to order, it can take 7-14 business days for us to process your order and ship it out. However, we always strive to get your order to you as quickly as possible and offer expedited shipping options at checkout if you need your items sooner. Additionally, we appreciate your patience and understanding as we prioritize quality and craftsmanship over speed and mass production. Thank you for supporting our small business and our commitment to sustainable and natural products.

At London Ting, we take great care in packaging and delivering our natural candle products to ensure their safe arrival. However, if you do receive a damaged product, we apologize and want to make it right. Please email us at olive@londonting.com within 48 hours of receiving the damaged item with a photo of the product and packaging. We will be in touch to arrange for a replacement or refund. We want you to be completely satisfied with your London Ting experience, and we appreciate your understanding and patience as we work to resolve any issues.